or apply directly on Upshop's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 27 days Upshop's roles stay open a median of 37 days
- Reposted
- No
- Salary listed
- No 20% of Upshop's roles list one
- Ghost-job risk at Upshop
- moderate 4 stale, 0 reposted of 15 open
- Hiring momentum
- 19 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Upshop's own greenhouse board since 2026-08-03. Full hiring picture for Upshop.
About this role
The Customer Success Manager will be the main point of contact for key strategic customers, focusing on building long-term relationships and ensuring customer satisfaction. Responsibilities include managing customer relationships, advocating for customer needs internally, executing service strategies, and collaborating with various teams to drive customer retention and growth. The role requires understanding customer business initiatives and maintaining communication to enhance customer experience with Upshop's products.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Upshop as an employer.
What you need
- 2-4+ years of combined grocery retail industry and account management or retail operational experience
- Strong communication, listening and presentation skills
- Ability to resolve situations while attaining customer satisfaction
- Empathetic, positive attitude with a desire to help customers reach their goals
- Enthusiastic, results-oriented and creative individual
- Solid organizational and collaborative skills
Nice to have
- Bachelor’s degree
- Experience with retail technology solutions
- Proficient with CRM tools such as Salesforce
- Experience with companies in growth phase
Worth weighing
- No salary listed
- Role involves significant travel (30-40%)
- Focus on customer retention and relationship management may limit exposure to technical skills
Summarised from Upshop's posting. Read the full original.
Listed by Upshop on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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