Customer Service Representative (Mandarin Required)
Think Academy US · Remote
Posted 28 days ago · $50K-$74K
or apply directly on Think Academy US's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 28 days Think Academy US's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 52% of Think Academy US's roles list one
- Ghost-job risk at Think Academy US
- high 66 stale, 3 reposted of 106 open
- Hiring momentum
- 163 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Think Academy US's own greenhouse board since 2026-08-03. Full hiring picture for Think Academy US.
About this role
The Customer Success Specialist will provide support to students and parents, addressing inquiries and resolving issues to ensure a positive learning experience. Responsibilities include monitoring student progress, assisting with course scheduling, handling complaints, and collaborating with internal teams to enhance customer service processes. The role requires fluency in Mandarin and involves working 40 hours a week, with some weekend availability preferred.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Think Academy US as an employer.
What you need
- Fluency in Mandarin
- Previous experience in customer service, customer success, education support, or similar roles
- Strong problem-solving skills
- Excellent communication skills
- Highly organized and detail-oriented
- Tech-savvy and comfortable using multiple communication tools
What you get
- Pay range of $20 - $25/hour
- Performance-based commission, targeted $50K-$74K/year
Worth weighing
- Weekend availability is preferred, which may affect work-life balance
- Role involves handling complaints and feedback, which can be challenging
- Fast-paced environment may require quick adaptation to processes
Summarised from Think Academy US's posting. Read the full original.
Listed by Think Academy US on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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