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The Quality Group

Head of Customer Service (gn)

The Quality Group · Hamburg (hybrid)

Posted 28 days ago

or apply directly on The Quality Group 's site. We never take the application ourselves.

Is this posting real?

This role has been open
28 days
The Quality Group 's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of The Quality Group 's roles list one
Ghost-job risk at The Quality Group
high
64 stale, 9 reposted of 101 open
Hiring momentum
166 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from The Quality Group 's own greenhouse board since 2026-08-03. Full hiring picture for The Quality Group .

About this role

As the Head of Customer Service at ESN & More, you will lead the customer service team, develop strategies and processes to enhance customer experience, and ensure high service quality across all channels. You will collaborate with logistics, brand teams, and quality management, select and manage external service providers, and establish reporting systems to drive improvements.

Our read on this posting3.2out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of The Quality Group as an employer.

What you need

  • More than 5 years of leadership experience in customer service, ideally in D2C, e-commerce, or FMCG environments
  • Experience in building and scaling customer service structures
  • Strong process and numerical understanding, with experience in helpdesk and CRM systems
  • Strategic vision combined with a hands-on mentality
  • Empathetic and clear communication skills, with a passion for team leadership and development
  • Fluency in German and English, both written and spoken

What you get

  • Attractive employee discounts on ESN & More products
  • Flexible working hours and home office options
  • Subsidies for mobility and fitness (e.g., Wellpass, Deutschlandticket)
  • Company pension scheme
  • Workation options and more

Worth weighing

  • No salary listed
  • The role requires a strong background in customer service leadership, which may limit candidates without such experience
  • The position involves significant responsibility for strategy and team development, which may be challenging for less experienced leaders

Summarised from The Quality Group 's posting. Read the full original.

Listed by The Quality Group on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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