or apply directly on Terial's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Terial's roles stay open a median of 26 days
- Reposted
- No
- Salary listed
- Yes 100% of Terial's roles list one
- Ghost-job risk at Terial
- low 0 stale, 0 reposted of 2 open
- Hiring momentum
- 3 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Terial's own greenhouse board since 2026-08-03. Full hiring picture for Terial.
About this role
The Senior Customer Success Manager at Terial will manage the entire post-sale lifecycle for Mid-Market and Enterprise clients in the commercial roofing sector. Responsibilities include onboarding, training, account management, and leading quarterly business reviews, while also focusing on retention and revenue expansion. The role requires strong relationship management and the ability to collaborate with various stakeholders, as well as contributing to the development of Customer Success processes and playbooks.
- benefits
- 4/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Terial as an employer.
What you need
- 4-8+ years of combined experience across Customer Success, Account Management, and Implementation in a B2B SaaS environment
- 2+ years of experience in Customer Success at an early stage startup
- 2+ years of experience managing a mid-market and/or enterprise-level B2B SaaS book of business
- Proven track record carrying and hitting renewal and expansion revenue targets
- Demonstrated success onboarding and implementing complex, multi-stakeholder accounts
- Excellent written, verbal, and interpersonal communication skills
Nice to have
- Early-stage startup experience
- Experience working with software for the Trades
- Demonstrated success in Customer Success for either a multi-moduled SaaS product or multiple products within the same book of business
What you get
- Salary: $120,000 - $150,000 per annum
- Generous equity compensation
- Comprehensive medical, vision and dental insurance plans offered (with up to 100% covered)
- 401K plan
- Unlimited PTO
- Hybrid work environment (Monday through Thursday in-person; Friday’s remote)
Worth weighing
- Position requires in-person work in New York City
- Role involves significant travel (up to 25%)
- Focus on complex, multi-stakeholder implementations may require strong project management skills
Summarised from Terial's posting. Read the full original.
Listed by Terial on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.