Technical Support Engineer
Tanium · Nagoya, Japan (Hybrid); Osaka, Japan (Hybrid); Tokyo, Japan (Hybrid)
Posted about 2 months ago
or apply directly on Tanium's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 53 days Tanium's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 59% of Tanium's roles list one
- Ghost-job risk at Tanium
- high 23 stale, 0 reposted of 46 open
- Hiring momentum
- 78 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-26
Measured from postings appearing on and disappearing from Tanium's own greenhouse board since 2026-08-03. Full hiring picture for Tanium.
About this role
As a Technical Support Engineer at Tanium, you will assist customers by triaging and solving support cases, answering questions, and documenting best practices to enhance the customer experience. You will work closely with other Support Engineers and provide feedback to engineering teams based on your testing of the Tanium platform. This role emphasizes both reactive and proactive support to ensure customer satisfaction.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Tanium as an employer.
What you need
- Japanese fluency
- 3+ years of experience in networking, security, operations, scripting, and/or programming
- Ability to master new concepts and technologies
- Problem-solving skills
- Aptitude for complex troubleshooting
- Good judgement in decision making
Nice to have
- Prior experience supporting customers
- Hands-on Tanium experience
- Relevant technical certifications (e.g., Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+)
- Experience in Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting
- Experience with Windows Server administration, Active Directory, Group Policy, and endpoint management tools
What you get
- 5 days set aside as volunteer time off (VTO)
Worth weighing
- No salary listed
- Role requires Japanese fluency which may limit applicant pool
- Position involves both reactive and proactive support, which may lead to varied daily tasks
Summarised from Tanium's posting. Read the full original.
Listed by Tanium on their greenhouse job board, last confirmed open on 2026-09-26. PitchMeAI is not the employer.
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