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TailorCare

Senior Contact Center AI Operations Analyst

TailorCare · United States

Posted 22 days ago

or apply directly on TailorCare 's site. We never take the application ourselves.

Is this posting real?

This role has been open
22 days
TailorCare 's roles stay open a median of 23 days
Reposted
No
Salary listed
No
0% of TailorCare 's roles list one
Ghost-job risk at TailorCare
low
1 stale, 4 reposted of 13 open
Hiring momentum
28 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from TailorCare 's own greenhouse board since 2026-08-03. Full hiring picture for TailorCare .

About this role

As a Senior Contact Center AI Operations Analyst at TailorCare, you will focus on building and managing AI platforms that enhance the efficiency of the contact center. Your role involves collaborating with various teams to align AI tools with operational needs, configuring and maintaining the Cresta platform, and continuously improving its performance based on feedback and data analysis. You will also support agents and managers with system-related inquiries and contribute to reporting and analytics efforts.

Our read on this posting3.2out of 5
benefits
4/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of TailorCare as an employer.

What you need

  • Bachelor's degree in a related field, or equivalent practical experience
  • 5+ years of experience in a contact center operations, analyst, or QA role
  • Strong understanding of contact center functions, including agent workflows and operational processes
  • Hands-on experience building, configuring, or administering a contact center AI platform
  • Ability to translate business and operational requirements into structured rules or configurations
  • Strong analytical skills to interpret data and drive platform improvements

Nice to have

  • Direct experience operating in or supporting Cresta
  • Exposure to prompt design, LLM-based tools, or generative AI configuration
  • Experience in healthcare or another regulated environment
  • Experience with quality management in a contact center

What you get

  • Remote-first work environment
  • Generous paid time off (PTO) and holiday plans
  • Paid parental leave
  • Comprehensive medical, dental, vision, life, and disability insurance
  • Wellness resources and employer HSA contribution
  • 401k plan with employer matching

Worth weighing

  • No salary listed
  • Role heavily focused on AI configuration and operations
  • Requires strong self-management and independent work skills

Summarised from TailorCare 's posting. Read the full original.

Listed by TailorCare on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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