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Swile

CX Performance Specialist

Swile · Montpellier, France

Posted 8 days ago

or apply directly on Swile's site. We never take the application ourselves.

Is this posting real?

This role has been open
8 days
Swile's roles stay open a median of 44 days
Reposted
No
Salary listed
No
0% of Swile's roles list one
Ghost-job risk at Swile
low
0 stale, 0 reposted of 30 open
Hiring momentum
35 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Swile's own lever board since 2026-08-04. Full hiring picture for Swile.

About this role

The CX Performance Specialist role involves being the technical reference for the CX Performance team, ensuring the daily operation of CX tools, improving operational performance through data, and developing automation and AI usage to enhance team efficiency. Key responsibilities include supporting CX tools, managing data and performance reporting, and creating automation solutions using various technologies.

Our read on this posting2.8out of 5
benefits
1/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Swile as an employer.

What you need

  • 1 to 3 years of experience in Ops, IT Support, or a hybrid Tech/Business role
  • Good mastery of a ticketing tool, ideally Zendesk
  • Solid technical logic and aptitude for automation tools like Make, Zapier, n8n or equivalent
  • Understanding of integrations: API, webhooks, and workflows
  • Comfortable with operational data analysis and creating simple, reliable, actionable reports
  • Autonomy, rigor, and a sense of documentation

Nice to have

  • Experience with Zendesk QA or a Quality Management tool
  • Strong interest or prior experience in generative AI/LLM
  • Experience building automated workflows, AI assistants, or performance reporting in a professional context

Worth weighing

  • No salary listed
  • The role requires a mix of technical and operational skills, which may not suit everyone
  • The focus on automation and AI suggests a modern approach, but the specific tools and technologies used are not detailed

Summarised from Swile's posting. Read the full original.

Listed by Swile on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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