Customer Operations Training and Quality Assurance Lead
Suitsupply · Amsterdam, The Netherlands
Posted 8 days ago
or apply directly on Suitsupply's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Suitsupply's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 54% of Suitsupply's roles list one
- Ghost-job risk at Suitsupply
- high 130 stale, 4 reposted of 174 open
- Hiring momentum
- 218 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Suitsupply's own greenhouse board since 2026-08-03. Full hiring picture for Suitsupply.
About this role
As the Customer Operations Training and Quality Assurance Lead, you will develop and implement training programs and quality assurance frameworks for customer service teams. Your role involves managing the AI QA system, analyzing performance data to identify training needs, and ensuring efficient onboarding for new agents. You will also work on improving customer service quality and first contact resolution rates, while collaborating with various stakeholders to drive organizational success.
- benefits
- 3/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Suitsupply as an employer.
What you need
- 3-5 years in training, quality, or learning and development
- 1-3 years in customer service or operations
- Deep understanding of customer service principles
- Proven track record of elevating service quality through innovative training approaches
- Ability to translate vision into effective training strategy
- Experience establishing and maintaining high-quality standards in a customer service environment
What you get
- Autonomy in decision-making
- Visibility in strategic initiatives
- Opportunity to make an impact in a fast-growing company
- Growth potential
- 40% discount on Suitsupply products
- Opportunity to work with high-quality products
Worth weighing
- Competitive salary range provided, but no specifics on benefits beyond discount
- Role involves significant responsibility in shaping training and quality assurance, which may be challenging
- Focus on data-driven training adjustments may require strong analytical skills
Summarised from Suitsupply's posting. Read the full original.
Listed by Suitsupply on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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