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SPS North America

Client Service Lead Associate

SPS North America · New York, New York, United States

Posted 8 days ago

or apply directly on SPS North America's site. We never take the application ourselves.

Is this posting real?

This role has been open
8 days
SPS North America's roles stay open a median of 28 days
Reposted
No
Salary listed
No
0% of SPS North America's roles list one
Ghost-job risk at SPS North America
moderate
25 stale, 1 reposted of 111 open
Hiring momentum
226 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from SPS North America's own greenhouse board since 2026-08-03. Full hiring picture for SPS North America.

About this role

The Client Service Lead Associate is responsible for overseeing the daily operations of mailroom services, including shipping, receiving, and courier services. This role involves managing mailroom staff, ensuring efficient service delivery, addressing customer service issues, and maintaining equipment and supplies. The position operates Monday through Friday and includes planning for coverage during absences.

Our read on this posting3.0out of 5
benefits
3/5
freshness
5/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SPS North America as an employer.

What you need

  • A minimum of one year of experience in customer service, mailroom operations, shipping, receiving, or logistics.
  • Familiarity with mail services, carrier systems, package handling, and domestic/international shipping procedures.
  • Demonstrated ability to lead daily operations, train team members, communicate effectively with stakeholders, resolve concerns, and manage multiple priorities.

Nice to have

  • Strong attention to detail, safety awareness, organizational skills, and experience with tracking or proof-of-delivery systems are preferred.
  • Excellent verbal and written communication skills, along with proficiency in Excel and PowerPoint.

What you get

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
  • Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.
  • Bonuses: Are available for employee and client referrals for current employees.
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.

Worth weighing

  • No specific salary range provided, only an estimate based on skills and experience.
  • The role involves a significant amount of operational management, which may require strong leadership skills and the ability to handle multiple priorities.
  • The job requires effective communication with various stakeholders, which may be challenging in a busy environment.

Summarised from SPS North America's posting. Read the full original.

Listed by SPS North America on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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