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SpaceX

Customer Support Associate, Bilingual - Ukrainian (Starlink)

SpaceX · Redmond, WA

Posted about 3 months ago

or apply directly on SpaceX's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
SpaceX's roles stay open a median of 80 days
Reposted
No
Salary listed
No
52% of SpaceX's roles list one
Ghost-job risk at SpaceX
high
2336 stale, 43 reposted of 2,362 open
Hiring momentum
3062 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from SpaceX's own greenhouse board since 2026-08-03. Full hiring picture for SpaceX.

About this role

As a Customer Support Associate for Starlink, you will be the primary point of contact for customers, addressing their issues through various communication channels. Your responsibilities include troubleshooting technical problems, analyzing customer feedback, and collaborating with internal teams to enhance support processes. This role requires a proactive approach to ensure customer satisfaction and improve overall service quality.

Our read on this posting2.6out of 5
benefits
5/5
freshness
1/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SpaceX as an employer.

What you need

  • High school diploma or equivalency certificate
  • 1+ years of experience in a front-line customer support role
  • Fluent in English and Ukrainian

Nice to have

  • Excellent problem-solving and sleuthing skills
  • Excellent written and verbal communication skills
  • Excellent empathy, active listening, and resiliency skills
  • Strong attention to detail and time management skills
  • Willingness and ability to flex weekend and night shift hours as needed

What you get

  • Pay range: Level 1: $24.00/hour, Level 2: $26.50/hour, Level 3: $29.00/hour
  • Eligibility for long-term incentives, including company stock and stock options
  • Potential discretionary bonuses
  • Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
  • Comprehensive medical, vision, and dental coverage
  • Access to a 401(k) retirement plan

Worth weighing

  • Position requires relocation to Redmond, WA if not already local
  • Must be available for scheduled shifts, including holidays and overtime
  • Shifts may change based on business needs
  • After initial training, must work 10-hour shifts starting at midnight

Summarised from SpaceX's posting. Read the full original.

Listed by SpaceX on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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