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Sotheby's

Client Experience Coordinator

Sotheby's · London

Posted 27 days ago

or apply directly on Sotheby's's site. We never take the application ourselves.

Is this posting real?

This role has been open
27 days
Sotheby's's roles stay open a median of 45 days
Reposted
No
Salary listed
No
39% of Sotheby's's roles list one
Ghost-job risk at Sotheby's
high
42 stale, 2 reposted of 61 open
Hiring momentum
85 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Sotheby's's own greenhouse board since 2026-08-03. Full hiring picture for Sotheby's.

About this role

The Client Experience Coordinator at Sotheby's is responsible for providing exceptional post-auction client support by managing inquiries and case volumes through various communication channels. This role involves resolving client issues, coordinating with internal teams, and ensuring adherence to service standards while also handling logistics related to shipping and documentation. The coordinator will proactively identify opportunities for improving the client experience and participate in related projects as needed.

Our read on this posting2.4out of 5
benefits
1/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Sotheby's as an employer.

What you need

  • Demonstrable experience managing high volumes of client enquiries, cases or support tickets within a service-driven environment.
  • Exceptional client service skills with strong abilities in active listening, empathy, conflict resolution and relationship management.
  • Experience working against service level agreements and performance targets.
  • Excellent written and verbal communication skills with outstanding attention to detail.
  • Strong organisational skills with the ability to prioritise competing client demands.
  • Ability to remain calm, professional and solution-focused when handling challenging client situations.

Nice to have

  • Experience using Freshdesk or similar case management/ticketing platforms.
  • Knowledge of post-sale operations, payments, collections or logistics.
  • SAP experience.
  • Fine art, luxury goods or auction house experience.
  • Additional European language skills.

Worth weighing

  • No salary listed.
  • Role involves handling potentially challenging client situations.
  • Experience in fine art or luxury goods may be beneficial but is not mandatory.

Summarised from Sotheby's's posting. Read the full original.

Listed by Sotheby's on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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