PitchMeAI Jobs
SoFi

Director of Digital Employee Experience

SoFi · San Francisco, California

Posted 26 days ago · Previously reposted

or apply directly on SoFi's site. We never take the application ourselves.

Is this posting real?

This role has been open
26 days
SoFi's roles stay open a median of 33 days
Reposted
Yes
taken down and listed again at least once
Salary listed
No
7% of SoFi's roles list one
Ghost-job risk at SoFi
high
23 stale, 5 reposted of 61 open
Hiring momentum
122 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from SoFi's own greenhouse board since 2026-08-03. Full hiring picture for SoFi.

About this role

The Director of Digital Employee Experience will lead the strategy and execution of a modern digital workplace for employees, focusing on simplifying their access to tools and information. This role involves collaborating with various departments to enhance employee journeys, improve service experiences, and implement technology solutions. The director will also measure and report on the effectiveness of these initiatives, ensuring a seamless experience across the organization.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SoFi as an employer.

What you need

  • 10+ years of experience in digital workplace, employee experience, IT service management, enterprise applications, HR technology, workplace technology, product management, or a related field
  • 5+ years of people leadership, program leadership, or matrixed cross-functional leadership experience
  • Proven ability to lead employee-facing digital transformation initiatives from strategy through execution and measurement
  • Strong understanding of ITSM, employee service delivery, knowledge management, workflow automation, collaboration platforms, intranet/portal experiences, and enterprise SaaS ecosystems
  • Experience using employee feedback, service data, analytics, and product metrics to prioritize work and measure impact
  • Strong stakeholder management skills with the ability to influence senior leaders across IT, People/HR, Security, Communications, Workplace, and business teams

Nice to have

  • Experience with platforms such as ServiceNow, Workday, Google Workspace, Slack, Okta, Jira, Confluence, intranet/EX platforms, endpoint experience tools, DEX monitoring platforms, or AI-enabled service desk tools
  • Experience implementing self-service, virtual agent, employee service center, enterprise search, or knowledge management programs
  • Background in service design, UX research, product operations, human-centered design, or journey mapping
  • Experience in a regulated, high-growth, financial services, technology, or distributed workforce environment

Worth weighing

  • No specific salary range provided, only a base pay range mentioned
  • Role involves significant cross-department collaboration, which may require strong interpersonal skills
  • Focus on employee experience may lead to a dynamic but potentially high-pressure environment due to the need for constant improvement and adaptation

Summarised from SoFi's posting. Read the full original.

Listed by SoFi on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at SoFi

All 61 open roles at SoFi →

Apply to a Director of Digital Employee Experience position at SoFi - Jobs near me at San Francisco, California