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Slice

Trainer, Customer Support & Phone Teams

Slice · Skopje, Ohrid, Debar, Pristina

Posted about 3 months ago

or apply directly on Slice's site. We never take the application ourselves.

Is this posting real?

This role has been open
87 days
Slice's roles stay open a median of 87 days
Reposted
No
Salary listed
No
8% of Slice's roles list one
Ghost-job risk at Slice
high
27 stale, 0 reposted of 36 open
Hiring momentum
63 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-29

Measured from postings appearing on and disappearing from Slice's own greenhouse board since 2026-08-03. Full hiring picture for Slice.

About this role

The Trainer for Customer Support & Phone Teams at Slice is responsible for onboarding and developing team members, ensuring training sessions are engaging and effective. This role involves creating training programs, maintaining training manuals, and analyzing training effectiveness through data-driven assessments. The trainer will collaborate with team leads and managers to enhance employee skills and knowledge in customer service.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Slice as an employer.

What you need

  • Excellent English verbal and written communication skills
  • 3+ years coaching and/or training experience in a high-paced contact center environment
  • Ability to lead training sessions in person or virtually
  • Experience in creating tests to evaluate knowledge level and ability to analyze data to make decisions
  • Must be able to travel to all Slice Customer Support offices in MK and BPO locations
  • Demonstrated leadership capabilities, with the ability to coach, develop, and motivate a team

Nice to have

  • Experience with leading a team within the Customer Support or Phone team

What you get

  • Wellbeing + learning and development program
  • Team activities such as ping pong tournaments, pizza Fridays, and summer parties

Worth weighing

  • No salary listed
  • Role requires travel to multiple locations
  • Focus on training effectiveness may imply a need for strong analytical skills

Summarised from Slice's posting. Read the full original.

Listed by Slice on their greenhouse job board, last confirmed open on 2026-10-29. PitchMeAI is not the employer.

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Apply to a Trainer, Customer Support & Phone Teams position at Slice - Jobs near me at Skopje, Ohrid and 2 more locations