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Slice

Customer Experience Team Lead

Slice · Skopje

Posted about 3 months ago

or apply directly on Slice's site. We never take the application ourselves.

Is this posting real?

This role has been open
84 days
Slice's roles stay open a median of 87 days
Reposted
No
Salary listed
No
8% of Slice's roles list one
Ghost-job risk at Slice
high
27 stale, 0 reposted of 36 open
Hiring momentum
63 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-29

Measured from postings appearing on and disappearing from Slice's own greenhouse board since 2026-08-03. Full hiring picture for Slice.

About this role

As a Customer Experience Team Lead at Slice, you will oversee a team that handles inbound and outbound phone interactions with restaurant partners and their customers. Your main responsibilities will include managing order processing, ensuring accurate communication, and driving your team to meet performance targets while delivering exceptional service. This role requires collaboration with peers and leadership to maintain quality assurance and productivity during busy periods.

Our read on this posting2.6out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Slice as an employer.

What you need

  • 3+ years experience in an Account Management, Customer Support or Customer Success role
  • Excellent English verbal and written communication skills, minimum B2 level
  • Excellent collaboration and communication skills with team members and leadership
  • Comfort using ticketing systems, CRMs, and basic spreadsheets
  • Ability to stay calm, empathetic, and effective in a high paced contact center environment
  • Ability to multitask and handle competing priorities during peak periods

What you get

  • Paid training from day one
  • Career growth that's real
  • Learning & Development program
  • Referral program
  • Wellbeing program
  • Competitive salary

Worth weighing

  • Full-time, on-site position with evening or night shifts (2nd and 3rd shifts) scheduled between 4 pm and 7 am
  • Dynamic and fast-paced environment may not suit everyone

Summarised from Slice's posting. Read the full original.

Listed by Slice on their greenhouse job board, last confirmed open on 2026-10-29. PitchMeAI is not the employer.

More roles at Slice

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