or apply directly on Sila's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 64 days Sila's roles stay open a median of 80 days
- Reposted
- No
- Salary listed
- No 13% of Sila's roles list one
- Ghost-job risk at Sila
- high 215 stale, 1 reposted of 220 open
- Hiring momentum
- 257 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Sila's own lever board since 2026-08-04. Full hiring picture for Sila.
About this role
As a Customer Service Representative at Sila Boston, you will be responsible for providing a friendly and professional customer experience by answering calls, scheduling service appointments, and addressing customer concerns. You will also manage multiple tasks in a fast-paced environment while maintaining accurate customer information and collaborating with team members.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Sila as an employer.
What you need
- 1+ years of customer service, call center, or home services experience
- Excellent phone presence and communication skills
- Strong organization and attention to detail
- Ability to multitask and prioritize in a busy environment
- Comfortable handling upset or frustrated customers
- Basic computer proficiency and ability to learn new software quickly
Nice to have
- HVAC, plumbing, electrical, or Service Titan experience
What you get
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Company-paid life and disability insurance
- Paid training and professional development
- Opportunities for career growth and advancement
Worth weighing
- No specific salary listed
- Fast-paced environment may be stressful for some candidates
Summarised from Sila's posting. Read the full original.
Listed by Sila on their lever job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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