or apply directly on Sila's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 72 days Sila's roles stay open a median of 80 days
- Reposted
- No
- Salary listed
- No 13% of Sila's roles list one
- Ghost-job risk at Sila
- high 215 stale, 1 reposted of 220 open
- Hiring momentum
- 257 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Sila's own lever board since 2026-08-04. Full hiring picture for Sila.
About this role
As a Customer Service Representative at Astacio Plumbing, Heating, Cooling & Electrical, you will be the first point of contact for customers seeking assistance with home service issues. Your day-to-day responsibilities include answering calls and texts, scheduling appointments, and ensuring customers feel supported throughout their service experience. You'll work closely with dispatchers and technicians to provide timely service and maintain accurate customer records.
- benefits
- 4/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Sila as an employer.
What you need
- Previous customer service, call center, scheduling, or similar experience
- Strong verbal and written communication skills
- Ability to remain calm and helpful when customers are frustrated or dealing with an urgent home-service issue
- Strong organization and attention to detail
- Comfortable working in a fast-paced environment with changing priorities
- Dependable, team-oriented, and willing to take ownership of responsibilities
Nice to have
- Experience with ServiceTitan or another field-service/customer management system
- Experience in HVAC, plumbing, electrical, home services, or another service-based industry
What you get
- Competitive Compensation
- Comprehensive Health Benefits
- Paid Time Off
- 401(k) Plan with Company Match
- Training and Development Opportunities
- Career Growth
Worth weighing
- Fast-paced, phone-focused position may be stressful for some
- No specific salary mentioned
- Experience in the home services industry is preferred but not required
Summarised from Sila's posting. Read the full original.
Listed by Sila on their lever job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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