or apply directly on Sila's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 20 days Sila's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 13% of Sila's roles list one
- Ghost-job risk at Sila
- low 0 stale, 1 reposted of 220 open
- Hiring momentum
- 257 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Sila's own lever board since 2026-08-04. Full hiring picture for Sila.
About this role
As a Customer Service Representative at AA Service Co., you will be the first point of contact for customers seeking HVAC, plumbing, and electrical services. Your daily tasks will include answering inbound calls, scheduling appointments using ServiceTitan, resolving customer inquiries, and maintaining accurate records. You will also promote maintenance memberships and collaborate with your team to ensure a positive customer experience.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Sila as an employer.
What you need
- Previous experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company
- Working knowledge of residential HVAC, plumbing, and electrical terminology
- Experience using ServiceTitan for scheduling, call booking, and customer management
- Excellent verbal and written communication skills
- Strong customer service and problem-solving abilities
- Ability to multitask and stay organized in a fast-paced environment
Nice to have
- Positive attitude and team-first mentality
- Strong sense of accountability and ownership
What you get
- $25–$27 per hour based on experience
- Full-time, year-round position
- Medical, dental, and vision benefits
- Paid Time Off and paid holidays
- 401(k) with company match
- Ongoing training and career growth opportunities
Worth weighing
- No specific mention of remote work options
- Fast-paced environment may require strong multitasking skills
Summarised from Sila's posting. Read the full original.
Listed by Sila on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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