or apply directly on Sila's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 69 days Sila's roles stay open a median of 80 days
- Reposted
- No
- Salary listed
- No 13% of Sila's roles list one
- Ghost-job risk at Sila
- high 215 stale, 1 reposted of 220 open
- Hiring momentum
- 257 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Sila's own lever board since 2026-08-04. Full hiring picture for Sila.
About this role
As a Customer Service Representative at Nashoba Air & BoilerWorks, you will be responsible for answering incoming calls, scheduling appointments, and providing excellent customer service in a busy home services office. Your role will involve listening to customer concerns, multitasking, and collaborating with dispatchers and technicians to ensure customer satisfaction and accurate service delivery.
- benefits
- 4/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Sila as an employer.
What you need
- Great phone presence and customer service skills
- Strong verbal and written communication
- Ability to stay calm with an upset or frustrated customer
- Excellent organization and attention to detail
- Comfortable multitasking in a busy, fast-paced office
- Basic computer skills and the ability to learn new systems quickly
Nice to have
- Home services, HVAC, plumbing, dispatch, or ServiceTitan experience
What you get
- $21–$25/hour
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Paid training
- Parental leave
Worth weighing
- Position is 100% on-site, not remote or hybrid
- Occasional Saturday shifts required, approximately once every 1–2 months
Summarised from Sila's posting. Read the full original.
Listed by Sila on their lever job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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