or apply directly on Sila's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Sila's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 13% of Sila's roles list one
- Ghost-job risk at Sila
- low 0 stale, 1 reposted of 220 open
- Hiring momentum
- 257 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Sila's own lever board since 2026-08-04. Full hiring picture for Sila.
About this role
As a Customer Service Representative at TriState Home Services, you will be responsible for answering incoming calls, scheduling service appointments, and ensuring a positive customer experience. You will handle customer concerns, multitask in a fast-paced environment, and maintain accurate customer information while collaborating with dispatchers and technicians.
- benefits
- 3/5
- freshness
- 5/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Sila as an employer.
What you need
- 1+ years of customer service, call center, or home services experience
- Excellent phone presence and communication skills
- Strong organization and attention to detail
- Ability to multitask and prioritize in a busy environment
- Comfortable handling upset or frustrated customers
- Basic computer proficiency and ability to learn new software quickly
Nice to have
- HVAC, plumbing, electrical, or Service Titan experience
What you get
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Company-paid life and disability insurance
- Paid training and professional development
- Opportunities for career growth and advancement
Worth weighing
- The role requires handling multiple calls and tasks in a fast-paced environment, which may be stressful for some candidates.
- Experience in HVAC, plumbing, or electrical services is preferred but not mandatory.
Summarised from Sila's posting. Read the full original.
Listed by Sila on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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