PitchMeAI Jobs
Sila

Customer Service Representative

Sila · Beltsville, MD

Posted 13 days ago

or apply directly on Sila's site. We never take the application ourselves.

Is this posting real?

This role has been open
13 days
Sila's roles stay open a median of 44 days
Reposted
No
Salary listed
No
13% of Sila's roles list one
Ghost-job risk at Sila
low
0 stale, 1 reposted of 220 open
Hiring momentum
257 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Sila's own lever board since 2026-08-04. Full hiring picture for Sila.

About this role

As a Customer Service Representative at Sila Heating, Cooling & Plumbing, you will handle inbound customer calls related to HVAC, plumbing, and electrical services. Your responsibilities include scheduling appointments using ServiceTitan, resolving customer inquiries, maintaining accurate records, and promoting additional services. The role emphasizes providing exceptional customer service and supporting a positive team environment.

Our read on this posting2.8out of 5
benefits
3/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Sila as an employer.

What you need

  • Previous experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company
  • Working knowledge of residential HVAC, plumbing, and electrical terminology
  • Experience using ServiceTitan for scheduling, call booking, and customer management
  • Excellent verbal and written communication skills
  • Strong customer service and problem-solving abilities
  • Ability to multitask and stay organized in a fast-paced environment

What you get

  • Full-time, year-round position
  • Medical, dental, and vision benefits
  • Paid Time Off and paid holidays
  • 401(k) with company match
  • Ongoing training and career growth opportunities
  • Supportive team environment with opportunities to advance

Worth weighing

  • No salary listed
  • Experience with ServiceTitan is required, which may limit candidates without this specific background
  • The role requires handling customer concerns, which may involve high-pressure situations

Summarised from Sila's posting. Read the full original.

Listed by Sila on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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