or apply directly on ShopMy's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 73 days ShopMy's roles stay open a median of 82 days
- Reposted
- No
- Salary listed
- No 3% of ShopMy's roles list one
- Ghost-job risk at ShopMy
- high 37 stale, 1 reposted of 37 open
- Hiring momentum
- 46 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from ShopMy's own greenhouse board since 2026-08-03. Full hiring picture for ShopMy.
About this role
As the Director of Client Strategy for SMB at ShopMy, you will establish and lead a new team focused on creating a scalable service model to enhance client retention and platform adoption. Your responsibilities include designing programs such as webinars and CRM campaigns, developing customer education resources, and driving measurable performance improvements. This role emphasizes building systems from scratch and collaborating closely with cross-functional teams to meet the needs of small to medium-sized businesses.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of ShopMy as an employer.
What you need
- 8-10+ years of experience in customer success, account management, or customer operations, with meaningful time spent in the SMB segment
- Direct experience standing up a one-to-many, scaled, or digital service model
- Proven ownership of scaled retention programs: webinars, CRM/lifecycle campaigns, customer education, or LMS build-outs
- Strong leadership skills and proven experience managing and mentoring a team
- Systems thinking and operational rigor
- Ability to partner with Product to shape self-serve and automated solutions
Nice to have
- Deep passion and understanding of the creator economy
- Prior experience in SaaS Customer Success at a company that scaled its service model as it grew
- Experience in a remote startup environment
- NYC-based is a plus, but not required
What you get
- Equity in ShopMy - Every employee is an owner; all roles receive equity
- Monetize Your Influence - Every employee builds and grows their own ShopMy page
- 401(k) with Company Match - 3% employer contribution, fully vested
- Healthcare Coverage - Medical, dental & vision benefits, including a 100% employer-paid medical option and dependent coverage
- Mental Health Support and More - Virtual mental health support, urgent care, and primary care visits at no cost
- Flexible PTO - Take the time you need, including your birthday off
Worth weighing
- No specific mention of team size or structure for the new pod
- Role requires building processes from scratch, which may involve ambiguity
- Position emphasizes a shift from traditional account management to a more systems-oriented approach
- Remote-first culture may not suit everyone, especially if location requirements vary by team
Summarised from ShopMy's posting. Read the full original.
Listed by ShopMy on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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