or apply directly on ShipMonk's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days ShipMonk's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 1% of ShipMonk's roles list one
- Ghost-job risk at ShipMonk
- high 34 stale, 3 reposted of 67 open
- Hiring momentum
- 90 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from ShipMonk's own greenhouse board since 2026-08-03. Full hiring picture for ShipMonk.
About this role
As a Customer Service Representative at ShipMonk, you will be the primary point of contact for merchants, responsible for resolving issues and managing communications through phone, chat, and email. You will collaborate with warehouse management and developers to ensure timely completion of requests, build long-term relationships with merchants, and identify opportunities for improving their experience. This role requires multitasking and a proactive approach to problem-solving.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of ShipMonk as an employer.
What you need
- 1-2 years of experience in a Customer Service position
- 1-2 years of experience in Logistics, Supply Chain, or E-Commerce
- Bachelor's Degree or equivalent work experience
Worth weighing
- No specific salary or benefits listed
- Fast-paced, high-growth environment may require adaptability
- Role involves multitasking and managing multiple inquiries simultaneously
Summarised from ShipMonk's posting. Read the full original.
Listed by ShipMonk on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at ShipMonk
- VP, TransportationRemote
- Global Head of Talent AcquisitionNorth America
- Director, Merchant Launch OperationsLouisville, Kentucky, United States; Pittston, Pennsylvania, United States
- Training CoordinatorLouisville, Kentucky, United States
- Revenue Systems ManagerUnited States
- Director of Sales- TrellisUnited States
- Sr. Manager, Merchant LaunchLas Vegas, Nevada, United States
- Operations ManagerLouisville, Kentucky, United States