or apply directly on ShipMonk's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days ShipMonk's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 1% of ShipMonk's roles list one
- Ghost-job risk at ShipMonk
- high 34 stale, 3 reposted of 67 open
- Hiring momentum
- 90 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from ShipMonk's own greenhouse board since 2026-08-03. Full hiring picture for ShipMonk.
About this role
As a Client Experience Manager at ShipMonk, you will lead a team focused on delivering exceptional support to clients in a fast-paced environment. Your responsibilities include managing key service metrics, coaching team members, and collaborating with other departments to enhance the client journey. You will also contribute to process improvements and ensure operational excellence while fostering a positive team culture.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of ShipMonk as an employer.
What you need
- 3–5 years managing customer-facing teams, preferably in logistics, eCommerce, SaaS, or B2B services
- Track record of owning and improving CSAT, case resolution, and other CX metrics
- Comfortable with tools like Salesforce, Gorgias, Intercom, Zendesk, or similar
- Experience coaching and scaling individual contributors
- Strong written and verbal communication skills
Nice to have
- Experience with 3PLs or high-growth startups
What you get
- Competitive Salary + Bonus
- Paid Time Off + Paid Holidays
- Health, Dental, Vision + 401k with Match
- Company Events, Wellness Programs & More
Worth weighing
- No specific salary listed
- Fast-paced environment may lead to high pressure
- Role involves hands-on leadership and accountability
- Experience in logistics or eCommerce preferred
Summarised from ShipMonk's posting. Read the full original.
Listed by ShipMonk on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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