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SharkNinja

Sr. Director, Consumer Experience Strategy & Operations

SharkNinja · Montréal, Quebec, Canada

Posted 15 days ago

or apply directly on SharkNinja's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
SharkNinja's roles stay open a median of 37 days
Reposted
No
Salary listed
No
0% of SharkNinja's roles list one
Ghost-job risk at SharkNinja
low
0 stale, 7 reposted of 247 open
Hiring momentum
419 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from SharkNinja's own greenhouse board since 2026-08-03. Full hiring picture for SharkNinja.

About this role

The Sr. Director, Consumer Experience Strategy & Operations at SharkNinja will independently lead and operationalize the consumer experience strategy, working closely with the VP of Global Consumer Experience. This role involves defining the enterprise consumer contact strategy, enhancing consumer journeys across channels, and ensuring that consumer insights drive strategic business decisions. The position requires a strong leader who can navigate ambiguity, influence cross-functional teams, and drive alignment to improve consumer satisfaction while balancing operational efficiency.

Our read on this posting3.8out of 5
benefits
5/5
freshness
4/5
career value
5/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SharkNinja as an employer.

What you need

  • 12+ years of leadership experience in Customer Experience, Contact Center Strategy, Customer Operations, or Consumer Strategy in a global organization
  • Experience designing enterprise contact strategies and customer journey strategies
  • Experience with Consumer Insights, Interaction Analytics, Workforce Planning, or Operational Excellence
  • Proven success in leading strategic transformation initiatives
  • Experience preparing executive-level communications and presentations

What you get

  • medical insurance
  • dental insurance
  • vision insurance
  • RRSP retirement plan with matching
  • employee stock purchase program
  • life insurance

Worth weighing

  • The role requires navigating ambiguity, which may not suit everyone.
  • The position involves significant cross-functional influence without direct authority, which can be challenging.
  • The job description emphasizes a strong consumer-first mindset and continuous improvement, which may require a high level of adaptability.

Summarised from SharkNinja's posting. Read the full original.

Listed by SharkNinja on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at SharkNinja

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