or apply directly on SchoolMint's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 21 days SchoolMint's roles stay open a median of 22 days
- Reposted
- No
- Salary listed
- No 0% of SchoolMint's roles list one
- Ghost-job risk at SchoolMint
- low 0 stale, 0 reposted of 3 open
- Hiring momentum
- 4 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from SchoolMint's own greenhouse board since 2026-08-03. Full hiring picture for SchoolMint.
About this role
As a Tier 1 Technical Support Specialist at SchoolMint, you will be the first point of contact for customer inquiries, providing support through various channels such as tickets, email, phone, and live chat. Your role involves diagnosing technical issues, offering consultative solutions, and collaborating with other support tiers for complex problems. You will also document interactions and identify opportunities for process improvements while fostering strong customer relationships.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SchoolMint as an employer.
What you need
- 1-2 years of experience in technical support, SaaS support, help desk or other customer-facing technical role
- Demonstrated technical aptitude and ability to quickly learn complex software products, configurations, integrations and workflows
- Strong problem solving skills including the ability to investigate issues, identify patterns, test solutions and determine when escalation is needed
- Excellent written and verbal English communication skills with the ability to explain technical concepts clearly to varied audiences
- Strong listening and questioning skills to uncover the customer’s underlying problem, business impact and desired outcome
- Customer-focused, consultative approach that emphasizes ownership, follow-through, and value in every interaction
Nice to have
- Experience with SaaS products, browser developer tools, application logs, APIs, integrations, SQL, or education technology
What you get
- Comprehensive Health Benefits: Private medical and life insurance
- Paid Time Off Benefits: 12 legal vacation days, 3 extra days a year, Tenure PTO, 5 Sick Days, Wellness Floating Holidays, Birthday Holiday, Volunteer Day and Winter Recess
- Professional Development: Educational Assistance Program, industry conference access, and internal training resources
- Inclusive Culture: Work in a no-jerks-allowed environment where teamwork and creativity are central to our success. Includes a once per quarter optional co-work lunch
- Recruitment: Referral bonus program
Worth weighing
- Remote work available, but must align with Central (CST) time zone core hours
- Role involves handling a diverse customer base, including large school districts, which may require strong adaptability and problem-solving skills
- The position may involve dealing with complex technical issues that require thorough investigation and collaboration with other tiers
Summarised from SchoolMint's posting. Read the full original.
Listed by SchoolMint on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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