or apply directly on Roblox's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 28 days Roblox's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Roblox's roles list one
- Ghost-job risk at Roblox
- low 0 stale, 9 reposted of 234 open
- Hiring momentum
- 313 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Roblox's own greenhouse board since 2026-08-03. Full hiring picture for Roblox.
About this role
As a Senior Product Support Specialist at Roblox, you will be responsible for managing complex escalations and conducting root cause analyses for technical issues faced by creators. You will work closely with engineering and product teams to improve the platform and ensure a high-quality support experience. Additionally, you will create and maintain support content and knowledge bases to assist both human agents and automated systems.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Roblox as an employer.
What you need
- 7+ years in technical support, product support, or a comparable operational role, including significant time at a senior or escalation tier
- Demonstrated track record of independent root cause analysis on complex technical issues
- Excellent written communication skills
- Comfort with ambiguity and self-direction
- Strong cross-functional influence without authority
Nice to have
- Experience owning support content at scale, with evidence of improved outcomes
- Experience writing or structuring content for automation and self-service
- Prior experience supporting a developer, creator, or partner audience
- Working knowledge of Roblox as a creation platform or comparable experience
- Comfortable querying datasets and analyzing diagnostic logs
Worth weighing
- No salary listed
- Role requires high independence and self-direction
- Experience with technical issues in a creator-focused environment is crucial
Summarised from Roblox's posting. Read the full original.
Listed by Roblox on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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