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Roblox

Lead, Support Operations Excellence

Roblox · Gurugram, Haryana, India

Posted about 3 months ago

or apply directly on Roblox's site. We never take the application ourselves.

Is this posting real?

This role has been open
76 days
Roblox's roles stay open a median of 87 days
Reposted
No
Salary listed
No
0% of Roblox's roles list one
Ghost-job risk at Roblox
high
234 stale, 9 reposted of 234 open
Hiring momentum
313 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-29

Measured from postings appearing on and disappearing from Roblox's own greenhouse board since 2026-08-03. Full hiring picture for Roblox.

About this role

In this role, you will lead the Support Operations Excellence team at Roblox, focusing on managing escalations, product reliability, and process improvement. You will mentor a team of Product Support Specialists, ensuring high-quality output while collaborating closely with the Product Support Management team to address complex technical issues and enhance customer experience. Your responsibilities will also include driving operational excellence, managing support health metrics, and ensuring accurate support content for agents.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Roblox as an employer.

What you need

  • 8+ years in technical support, product support, or a comparable operational role
  • Direct people management experience
  • Demonstrated track record of independent root cause analysis on complex technical issues
  • Experience owning incident response for high-severity issues
  • Breadth across multiple support domains or ability to quickly learn unfamiliar ones
  • Excellent written communication skills

Nice to have

  • Experience owning support content at scale
  • Experience building or scaling a support team through significant growth or change
  • Prior experience supporting a developer, creator, or partner audience
  • Experience working with BPO or outsourced support partners

Worth weighing

  • The role involves significant leadership responsibilities but also requires deep engagement with complex problems.
  • No specific salary or benefits information is provided in the posting.
  • The position may involve on-call support, which could impact work-life balance.

Summarised from Roblox's posting. Read the full original.

Listed by Roblox on their greenhouse job board, last confirmed open on 2026-10-29. PitchMeAI is not the employer.

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