PitchMeAI Jobs
Robinhood

Customer Experience Representative, Active Trader

Robinhood · Chicago, IL; Denver, CO; Westlake, TX

Posted about 2 months ago

or apply directly on Robinhood's site. We never take the application ourselves.

Is this posting real?

This role has been open
66 days
Robinhood's roles stay open a median of 66 days
Reposted
No
Salary listed
No
5% of Robinhood's roles list one
Ghost-job risk at Robinhood
high
112 stale, 4 reposted of 130 open
Hiring momentum
190 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from Robinhood's own greenhouse board since 2026-08-03. Full hiring picture for Robinhood.

About this role

As a Customer Experience Representative focused on Active Traders, you will assist customers with complex issues related to options trading and margin. Your role involves providing exceptional customer support, empowering users to grow as traders, and collaborating with cross-functional teams to enhance the overall customer experience. You will also contribute to internal knowledge bases and engage in continuous learning to improve team effectiveness.

Our read on this posting2.4out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Robinhood as an employer.

What you need

  • 1+ years of customer experience within financial services
  • Active Series 7 & 63
  • Series 3 required in the first 120 days
  • Demonstrated ability to collaborate with cross-functional teams
  • Proven track record of effectively handling escalated customers
  • Familiarity with support platforms and CRM tools (e.g. Salesforce)

What you get

  • Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
  • 100% paid health insurance for employees with 90% coverage for dependents
  • Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
  • Employer-paid life & disability insurance, fertility benefits, and mental health benefits
  • Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
  • Exceptional office experience with catered meals, events, and comfortable workspaces

Worth weighing

  • In-person attendance is expected 5 days per week during onboarding and 3 days per week afterward
  • Role involves handling complex customer issues, which may be stressful
  • No specific mention of career advancement opportunities beyond the role described

Summarised from Robinhood's posting. Read the full original.

Listed by Robinhood on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

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