PitchMeAI Jobs
Robinhood

Customer Experience Associate (New Grad)

Robinhood · Denver, CO; Westlake, TX

Posted 20 days ago · $24.65 - $29

or apply directly on Robinhood's site. We never take the application ourselves.

Is this posting real?

This role has been open
20 days
Robinhood's roles stay open a median of 45 days
Reposted
No
Salary listed
Yes
5% of Robinhood's roles list one
Ghost-job risk at Robinhood
high
77 stale, 4 reposted of 130 open
Hiring momentum
190 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Robinhood's own greenhouse board since 2026-08-03. Full hiring picture for Robinhood.

About this role

The Customer Experience Associate role at Robinhood involves providing exceptional support to users navigating complex financial topics through chat, email, and phone channels. Associates will utilize their empathy and product knowledge to ensure customers feel valued while driving continuous improvement based on user feedback. This position requires in-person attendance during onboarding and a commitment to a 24/7 service model after that.

Our read on this posting4.0out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Robinhood as an employer.

What you need

  • Passion for supporting customers through various channels
  • Excellent written and verbal communication skills
  • Ability to adapt to customer experience delivery through phone and written channels
  • Comfortable in a fast-paced, evolving landscape
  • Ability to exercise independent thought and prioritize tasks in a multi-task environment
  • Ability to work the required shift for a 24/7 model

Nice to have

  • Experience working in a customer support environment
  • Bachelor’s degree or prior experience in the financial services industry

What you get

  • Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
  • 100% paid health insurance for employees with 90% coverage for dependents
  • Lifestyle wallet for wellness, learning, and more
  • Employer-paid life & disability insurance, fertility benefits, and mental health benefits
  • Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
  • Exceptional office experience with catered meals, events, and comfortable workspaces

Worth weighing

  • In-person attendance is required 5 days a week during onboarding and at least 3 days a week afterward
  • The role follows a 24/7 service model, which may require flexibility in scheduling
  • Base pay varies based on location and other factors, with specific ranges provided for different zones

Summarised from Robinhood's posting. Read the full original.

Listed by Robinhood on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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