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Robinhood

Customer Experience Associate, Core Services Resolutions Desk

Robinhood · Denver, CO; Westlake, TX

Posted 15 days ago

or apply directly on Robinhood's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
Robinhood's roles stay open a median of 45 days
Reposted
No
Salary listed
No
5% of Robinhood's roles list one
Ghost-job risk at Robinhood
high
77 stale, 4 reposted of 130 open
Hiring momentum
190 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Robinhood's own greenhouse board since 2026-08-03. Full hiring picture for Robinhood.

About this role

As a Customer Experience Associate on the Resolutions Desk, you will provide real-time support to customer experience agents by answering their questions and handling escalations through chat, email, and phone. Your role involves applying documented policies to resolve straightforward cases, issuing goodwill credits, and logging interactions accurately. Over time, you will take on more complex cases and help agents improve their skills through a teaching approach.

Our read on this posting2.4out of 5
benefits
1/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Robinhood as an employer.

What you need

  • Experience in a customer-facing role
  • Excellent written and verbal communication skills
  • Comfortable applying documented policies and procedures on live escalations
  • Ability to quickly defuse anxiety and de-escalate tense situations
  • Developing critical-thinking and problem-solving skills
  • Strong organizational skills and attention to detail

Nice to have

  • Prior experience in a contact center environment
  • Exposure to compliance or FINRA regulations
  • Demonstrated pattern-recognition skills
  • High empathy paired with a teach-vs-tell communication style
  • Interest in eventually pursuing an SIE, Series 7, and/or Series 24 license

Worth weighing

  • Base pay range varies by location and is dependent on various factors
  • This is an unlicensed role, which may limit certain career advancement opportunities
  • Role involves handling escalations from day one, which may be stressful for some candidates

Summarised from Robinhood's posting. Read the full original.

Listed by Robinhood on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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