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Ripple

Head of Customer Success & Support

Ripple · Chicago, Illinois, United States

Posted about 2 months ago

or apply directly on Ripple 's site. We never take the application ourselves.

Is this posting real?

This role has been open
66 days
Ripple 's roles stay open a median of 66 days
Reposted
No
Salary listed
No
0% of Ripple 's roles list one
Ghost-job risk at Ripple
high
112 stale, 2 reposted of 128 open
Hiring momentum
185 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from Ripple 's own greenhouse board since 2026-08-03. Full hiring picture for Ripple .

About this role

As the Head of Customer Success & Support at Ripple, you will oversee the entire post-implementation customer experience for a global enterprise customer base, focusing on revenue retention, product adoption, and customer advocacy. You will lead teams in Customer Success, Support, and Customer Education, ensuring high-quality service delivery and developing AI-powered tools to enhance customer interactions. Your role is pivotal in driving customer satisfaction and growth while collaborating closely with Sales and other departments to align on strategic initiatives.

Our read on this posting3.2out of 5
benefits
5/5
freshness
1/5
career value
5/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Ripple as an employer.

What you need

  • 10+ years of progressive experience in customer-facing leadership roles within B2B enterprise SaaS
  • 3–5 years at the top table with clear ownership of post-sale revenue and retention
  • Demonstrated track record of achieving and defending strong gross revenue retention metrics at scale
  • Proven experience building and scaling product adoption programmes
  • Deep experience partnering with Sales on customer-led growth motions
  • Hands-on experience deploying AI and automation tools within a CS or Support organisation

Nice to have

  • Experience in financial technology, ERP, FP&A, treasury, or GRC SaaS solutions
  • Previous exposure to private equity or venture-backed high-growth environments
  • Familiarity with market leading CS and CRM platforms
  • Working knowledge of AI tools relevant to CS operations
  • Multilingual capability or experience leading teams across multiple languages

What you get

  • Competitive salary, bonuses, and equity
  • Competitive benefits covering physical and mental healthcare, retirement, family forming, and family support
  • Employee giving match
  • Mobile phone stipend
  • R&R days for rest and recharge
  • Generous wellness reimbursement and programming

Worth weighing

  • No specific mention of the technology stack or tools used in the role
  • High expectations for customer relationships and revenue retention may lead to significant pressure
  • The role requires extensive experience in a complex enterprise environment, which may limit opportunities for less experienced candidates

Summarised from Ripple 's posting. Read the full original.

Listed by Ripple on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

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