or apply directly on RedHelm's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 57 days RedHelm's roles stay open a median of 68 days
- Reposted
- No
- Salary listed
- No 0% of RedHelm's roles list one
- Ghost-job risk at RedHelm
- high 8 stale, 2 reposted of 8 open
- Hiring momentum
- 13 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from RedHelm's own greenhouse board since 2026-08-03. Full hiring picture for RedHelm.
About this role
The Service Desk Analyst I at RedHelm acts as the primary point of contact for client technical support, providing assistance through various channels. Responsibilities include troubleshooting end-user issues, performing user account administration, and documenting resolutions. This hybrid role requires on-site presence three days a week in downtown Pittsburgh, PA, while allowing remote work on other days.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of RedHelm as an employer.
What you need
- Experience providing end-user technical support in a professional environment
- Basic troubleshooting of Windows and macOS operating systems
- Familiarity with user account management in Active Directory and cloud identity platforms
- Basic understanding of TCP/IP networking and wired/wireless connectivity
- Ability to support common business applications, VPN clients, and virtual desktop environments
- Awareness of security fundamentals such as MFA, password hygiene, endpoint protection, and email security
Nice to have
- Industry-recognized entry-level IT certifications (e.g., CompTIA A+)
- Experience working in a ticket-based support or service desk environment
- Transferable experience from customer-facing technical, retail IT, help desk, or internal IT roles will be considered
What you get
- Medical, dental, and vision coverage
- 401(k) program
- Paid time off
- Floating holidays
- Paid holidays
Worth weighing
- Hybrid position requiring on-site work three days a week
- Participation in an on-call or after-hours support rotation may be required
- Local travel to client locations may be required based on business needs
- Must successfully pass state and federal background checks
Summarised from RedHelm's posting. Read the full original.
Listed by RedHelm on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.