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Red Ventures

Senior Director, Customer Experience | Growth & Transformation

Red Ventures · Charlotte, NC; New York, NY

Posted 27 days ago · $175,000– $225,000

or apply directly on Red Ventures's site. We never take the application ourselves.

Is this posting real?

This role has been open
27 days
Red Ventures's roles stay open a median of 45 days
Reposted
No
Salary listed
Yes
86% of Red Ventures's roles list one
Ghost-job risk at Red Ventures
high
30 stale, 1 reposted of 51 open
Hiring momentum
89 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Red Ventures's own greenhouse board since 2026-08-03. Full hiring picture for Red Ventures.

About this role

As a Senior Director of Customer Experience, you will lead customer experience initiatives within strategic client partnerships and develop experience talent at RV Growth & Transformation. Your role involves overseeing the entire experience lifecycle, from strategy and customer insights to UX/UI and delivery, while also integrating AI/ML capabilities into customer journeys. You will build relationships with senior clients, lead multidisciplinary teams, and drive measurable outcomes through continuous learning and feedback.

Our read on this posting4.8out of 5
benefits
5/5
freshness
4/5
career value
5/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Red Ventures as an employer.

What you need

  • 10+ years of experience in product design, customer experience, experience strategy, digital product, or related disciplines
  • Full-stack design leadership across the end-to-end experience lifecycle
  • Hands-on experience translating AI, personalization, conversational, or agentic capabilities into customer experiences
  • Ability to lead and develop strong teams while remaining close to the work
  • Experience building trusted relationships with senior stakeholders
  • Understanding of how customer experience, technology, and business performance connect

What you get

  • Health Insurance Coverage (medical, dental, and vision)
  • Life Insurance
  • Short and Long-Term Disability Insurance
  • Flexible Spending Accounts
  • Holiday Pay
  • 401(k) with match

Worth weighing

  • Client travel required
  • Compensation varies based on location, experience, and qualifications
  • Role involves both leadership and hands-on contributions, which may require balancing time between management and direct work

Summarised from Red Ventures's posting. Read the full original.

Listed by Red Ventures on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Red Ventures

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