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Quince

Customer Experience Specialist - German

Quince · Spain - Barcelona

Posted about 3 months ago

or apply directly on Quince's site. We never take the application ourselves.

Is this posting real?

This role has been open
102 days
Quince's roles stay open a median of 103 days
Reposted
No
Salary listed
No
21% of Quince's roles list one
Ghost-job risk at Quince
high
134 stale, 12 reposted of 134 open
Hiring momentum
44 roles opened in the last 90 days
↓ down vs. the prior 90 days
Last confirmed on the employer's board
2026-11-14

Measured from postings appearing on and disappearing from Quince's own greenhouse board since 2026-08-03. Full hiring picture for Quince.

About this role

As a Customer Experience Specialist at Quince, you will be responsible for providing high-quality service to customers through various channels including phone, chat, email, and social media. Your role involves resolving customer issues with empathy, guiding them authentically, and sharing insights to enhance service quality. This position offers opportunities for career growth in specialization, leadership, and training within a hybrid work environment in Barcelona.

Our read on this posting2.2out of 5
benefits
2/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Quince as an employer.

What you need

  • Bilingual in German and English, with the ability to service customers both verbally and written
  • Minimum 2 years of customer service experience
  • Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
  • Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)

What you get

  • €14.50 hourly with tenure-based increases every 6 months until 2 years
  • Up to Monthly Target Bonus: €600.00 monthly performance bonus
  • 3-week paid training and onboarding
  • Set schedule with guaranteed hours

Worth weighing

  • This is a hybrid position, requiring in-office work as business needs arise.
  • No specific mention of additional benefits beyond compensation and training.
  • The role emphasizes empathy and relationship-building, which may require strong interpersonal skills.

Summarised from Quince's posting. Read the full original.

Listed by Quince on their greenhouse job board, last confirmed open on 2026-11-14. PitchMeAI is not the employer.

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