or apply directly on Proton's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 82 days Proton's roles stay open a median of 83 days
- Reposted
- No
- Salary listed
- No 0% of Proton's roles list one
- Ghost-job risk at Proton
- high 69 stale, 7 reposted of 69 open
- Hiring momentum
- 89 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-25
Measured from postings appearing on and disappearing from Proton's own greenhouse board since 2026-08-03. Full hiring picture for Proton.
About this role
As a Customer Support Advisor at Proton, you will interact directly with customers to address inquiries about Proton's services, particularly Proton Mail. Your role will involve troubleshooting technical issues, collaborating with developers to enhance products based on customer feedback, and testing web and mobile applications to ensure quality. This position emphasizes a commitment to customer satisfaction and digital privacy.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Proton as an employer.
What you need
- Advanced English (especially in written form)
- Understanding the concept of end-to-end encryption
- Problem-solving skills with a positive attitude
- Tech-savviness
- Desire to work onsite in a dynamic environment
- Commitment to digital privacy
Nice to have
- Experience in Customer Support
- Experience with QA testing
- A degree in Information Technology or other relevant field
What you get
- Stock Options
- Technology provided for optimal work
- Learning & Development opportunities
- Strong health coverage
- Solid retirement options
- Generous leave
Worth weighing
- Role involves significant customer interaction and troubleshooting
- Onsite work is emphasized, which may not suit all candidates
- Fast-paced environment may require adaptability
Summarised from Proton's posting. Read the full original.
Listed by Proton on their greenhouse job board, last confirmed open on 2026-10-25. PitchMeAI is not the employer.
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