or apply directly on Pointclickcare's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 75 days Pointclickcare's roles stay open a median of 80 days
- Reposted
- No
- Salary listed
- No 19% of Pointclickcare's roles list one
- Ghost-job risk at Pointclickcare
- high 80 stale, 7 reposted of 80 open
- Hiring momentum
- 140 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Pointclickcare's own lever board since 2026-08-04. Full hiring picture for Pointclickcare.
About this role
The Manager of Customer Support will lead a team of Solutions Analysts to deliver exceptional customer service in a fast-paced environment. Responsibilities include overseeing daily operations, providing coaching and mentoring, managing performance, and implementing process improvements. The role requires effective communication and collaboration across various teams to address customer concerns and enhance service quality.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Pointclickcare as an employer.
What you need
- 4+ years of business experience in a customer support environment
- 3+ years of demonstrated management or leadership experience
- Post-secondary degree or diploma
- Ability to manage in a fast-paced environment
- Clear communication skills in verbal and written formats
- Demonstrated ability to drive team results through coaching, developing, and mentoring
Nice to have
- Experience with or use of M365 Copilot
- Experience with Knowledge-Centered Support (KCS)
- Experience with Work Force Management (WFM) Applications
What you get
- Benefits starting from Day 1
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
Worth weighing
- Remote role requires occasional travel to the Mississauga and/or Salt Lake City office for events
- Position involves managing a team in a fast-paced environment which may be challenging for some candidates
Summarised from Pointclickcare's posting. Read the full original.
Listed by Pointclickcare on their lever job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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