or apply directly on Pingwind's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days Pingwind's roles stay open a median of 32 days
- Reposted
- No
- Salary listed
- Yes 81% of Pingwind's roles list one
- Ghost-job risk at Pingwind
- low 0 stale, 0 reposted of 74 open
- Hiring momentum
- 95 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Pingwind's own lever board since 2026-08-04. Full hiring picture for Pingwind.
About this role
The Intermediate Help Desk Technician will provide IT support at the Russell-Knox Building, acting as the primary point of contact for users seeking technical assistance. Responsibilities include diagnosing and resolving issues, maintaining ticket records, supporting executive and mobile-device users, and ensuring compliance with cybersecurity procedures while delivering professional customer service.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Pingwind as an employer.
What you need
- Active TS/SCI clearance
- Security+ CE, Network+ CE, or ITIL 4 Foundation certification (minimum one required)
- Associate's degree or higher in Information Technology, Cybersecurity, Computer Science, or a related discipline
- Minimum of three years of specialized experience in system administration, network administration, or service desk operations within Federal or DoW environments
- Expert-level knowledge of DAF cyber enterprise policies and procedures
- Knowledge of DoW and DAF end-user configurations and troubleshooting methods
Nice to have
- Experience supporting DAF or AFOSI users and mission environments
- Experience supporting executive/VIP users, mobile devices, and VTC services
- Working knowledge of incident, problem, change, and knowledge management based on ITIL practices
- Additional relevant CompTIA, ITIL, HDI, Microsoft, or endpoint-support certifications
What you get
- Eleven Federal Holidays
- Paid Time Off accrued each pay period
- Parental Leave
- Three medical plan choices with generous employer contribution
- Dental and Vision Insurance
- Company paid Short-Term and Long-Term Disability
Worth weighing
- Salary range provided is broad and may not reflect actual offer
- Role requires working in a classified environment which may involve unique challenges
- Experience in Federal or DoW environments is mandatory, which may limit candidate pool
Summarised from Pingwind's posting. Read the full original.
Listed by Pingwind on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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