or apply directly on Pingwind's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 23 days Pingwind's roles stay open a median of 32 days
- Reposted
- No
- Salary listed
- Yes 81% of Pingwind's roles list one
- Ghost-job risk at Pingwind
- low 0 stale, 0 reposted of 74 open
- Hiring momentum
- 95 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Pingwind's own lever board since 2026-08-04. Full hiring picture for Pingwind.
About this role
The Customer Service Representative (CSR) for Token Support provides Tier 1 help desk assistance focused on token-related issues and password resets for FSA IAM systems. Daily tasks include monitoring requests, handling inbound calls and emails, processing token requests, troubleshooting issues, and escalating complex problems to higher-tier support as needed.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Pingwind as an employer.
What you need
- Associate's Degree
- 4 years of experience
- Strong customer service skills with a friendly and professional phone and email manner
- Ability to handle sensitive user information securely and maintain confidentiality
- Good attention to detail when processing token requests and shipping logistics
- Clear verbal and written communication skills
What you get
- Eleven Federal Holidays
- Paid Time Off accrued each pay period
- Parental Leave
- Three medical plan choices with generous employer contribution
- Dental and Vision Insurance
- Company paid Short-Term and Long-Term Disability
Worth weighing
- Salary range provided is broad and may not reflect the final offer.
- Role involves handling sensitive information, which requires a high level of trust and confidentiality.
- Position is remote but requires flexibility for core help desk hours and occasional after-hours support.
Summarised from Pingwind's posting. Read the full original.
Listed by Pingwind on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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