PitchMeAI Jobs
Pico

Level 1 Support Technician

Pico · Pune

Posted 22 days ago

or apply directly on Pico's site. We never take the application ourselves.

Is this posting real?

This role has been open
22 days
Pico's roles stay open a median of 45 days
Reposted
No
Salary listed
No
2% of Pico's roles list one
Ghost-job risk at Pico
high
33 stale, 0 reposted of 58 open
Hiring momentum
68 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Pico's own greenhouse board since 2026-08-03. Full hiring picture for Pico.

About this role

The Level 1 Support Technician at Pico will provide critical front-line support for the company's infrastructure, monitoring incoming events and incidents, and managing client interactions. Responsibilities include triaging alerts, resolving service requests, and acting as a liaison between clients and Level 2 support teams. This role involves working in a global team to ensure high-quality service and may include participation in internal projects.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Pico as an employer.

What you need

  • 7+ years of experience in a similar customer-facing role
  • Third Level Degree or diploma in Computer Science, Computer Engineering or a related discipline
  • Strong working knowledge of Linux/Unix systems
  • Experience with network packet analysis (e.g. Wireshark, tcpdump)
  • Understanding of TCP/IP stack behaviour and common failure scenarios
  • Familiarity with DNS, DHCP, NTP, and HTTP/S protocols

Nice to have

  • Telecommunications carrier experience
  • Experience in a financial industry support role
  • ITIL certification
  • Understanding of Financial Markets (Equity, Futures, Options)

Worth weighing

  • Role requires working night shifts (20:00 IST to 05:00 IST) and at least one weekend day per week
  • Position is office-based with occasional travel, but not expected to be regular
  • High level of client interaction may require strong interpersonal skills

Summarised from Pico's posting. Read the full original.

Listed by Pico on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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