or apply directly on Pico's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 22 days Pico's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 2% of Pico's roles list one
- Ghost-job risk at Pico
- high 33 stale, 0 reposted of 58 open
- Hiring momentum
- 68 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Pico's own greenhouse board since 2026-08-03. Full hiring picture for Pico.
About this role
As a Level 1 Support Technician at Pico, you will provide essential front-line support for the company's infrastructure, actively monitoring and responding to incidents and service requests. Your role involves triaging issues, managing client communications, and collaborating with Level 2 support teams while ensuring high-quality service delivery. You will also have opportunities to engage in internal projects and work as part of a global team providing 24/7 support coverage.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Pico as an employer.
What you need
- 7+ years of experience in a similar customer-facing role
- Third Level Degree or diploma in Computer Science, Computer Engineering or a related discipline
- Strong working knowledge of Linux/Unix systems
- Experience with network packet analysis (e.g. Wireshark, tcpdump)
- Understanding of TCP/IP stack behavior and common failure scenarios
- Familiarity with DNS, DHCP, NTP, and HTTP/S protocols
Nice to have
- Telecommunications carrier experience
- Experience in a financial industry support role
- ITIL certification
- Understanding of Financial Markets (Equity, Futures, Options)
Worth weighing
- Office-based position with potential travel requirements
- APAC shift hours (04:30 IST to 13:30 IST) and weekend work expected
- High level of client interaction may require strong interpersonal skills
Summarised from Pico's posting. Read the full original.
Listed by Pico on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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