or apply directly on Paytmpayments's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days Paytmpayments's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 0% of Paytmpayments's roles list one
- Ghost-job risk at Paytmpayments
- low 0 stale, 12 reposted of 905 open
- Hiring momentum
- 1157 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Paytmpayments's own lever board since 2026-08-04. Full hiring picture for Paytmpayments.
About this role
The Team Lead for the Social Customer Service Team at Paytm will manage customer concerns and complaints across various social media platforms, ensuring timely resolution and a positive customer experience. The role involves overseeing daily operations, maintaining brand consistency in communications, and managing a team that handles customer interactions via chat and email support.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Paytmpayments as an employer.
What you need
- Experience in team handling Chat/email Support
- 1+ years’ experience in social media escalations management
- Exceptional multi-tasking skills
- Strong problem-solving skills
- Any Graduate
Worth weighing
- No salary listed
- Focus on social media interactions may limit exposure to other customer service channels
- Role involves handling complaints which can be challenging and may require a high level of emotional intelligence
Summarised from Paytmpayments's posting. Read the full original.
Listed by Paytmpayments on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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