or apply directly on Pathstream's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 3 days Pathstream's roles stay open a median of 33 days
- Reposted
- No
- Salary listed
- Yes 100% of Pathstream's roles list one
- Ghost-job risk at Pathstream
- high 4 stale, 0 reposted of 8 open
- Hiring momentum
- 9 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-06
Measured from postings appearing on and disappearing from Pathstream's own greenhouse board since 2026-08-03. Full hiring picture for Pathstream.
About this role
The Senior Learner Support & Outreach Specialist at Pathstream will guide new learners through their onboarding process and provide proactive support throughout their certificate programs. This role involves monitoring learner engagement, designing outreach strategies to improve retention, and collaborating with various internal teams to enhance the learner experience. The specialist will also contribute to the development of AI-powered support tools and ensure learners receive timely and accurate information.
- benefits
- 5/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Pathstream as an employer.
What you need
- 3–5 years of experience in a high-touch, relationship-driven support role (e.g., customer support, customer success, coaching, or student/learner services)
- At least 1–2 years in a senior, lead, or mentorship capacity
- Strong written and verbal communication skills
- Exceptional organizational skills and attention to detail
- Ability to quickly absorb and synthesize context across multiple clients/partners
- Proactive, self-directed approach
Nice to have
- Experience training or tuning AI/chatbot tools
- Flexibility to work early East Coast hours as needed
What you get
- Competitive salary commensurate with experience and geographic location: $85,000-$110,000
- Comprehensive benefits package
- 100% employer-paid medical, dental, and vision insurance coverage for you and 50% for your partner/spouse and dependents
- Flexible spending account (health)
- Employee Assistance Program (mental health, financial health, legal support, and more)
- Free access to wellbeing apps like Ginger and Headspace
Worth weighing
- No specific mention of the technology stack or tools used in the role
- The role requires a proactive approach, which may not suit all candidates
- The position involves a significant amount of communication and relationship-building, which may be challenging for some
- No salary listed beyond the range, which may not meet all candidates' expectations
Summarised from Pathstream's posting. Read the full original.
Listed by Pathstream on their greenhouse job board, last confirmed open on 2026-10-06. PitchMeAI is not the employer.
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