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Parallel Systems

Head of Customer Success

Parallel Systems · Los Angeles, CA

Posted about 3 months ago · $180,000-$200,000

or apply directly on Parallel Systems's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Parallel Systems's roles stay open a median of 81 days
Reposted
No
Salary listed
Yes
11% of Parallel Systems's roles list one
Ghost-job risk at Parallel Systems
high
19 stale, 0 reposted of 19 open
Hiring momentum
22 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Parallel Systems's own greenhouse board since 2026-08-03. Full hiring picture for Parallel Systems.

About this role

The Head of Customer Success at Parallel Systems will oversee the entire customer lifecycle post-contract, focusing on implementation, onboarding, training, and expansion for large enterprise clients. This role requires managing complex deployments of hardware and software while building strong relationships with C-suite executives and operational teams. The position involves significant travel and aims to establish a repeatable customer success function as the company scales its operations.

Our read on this posting3.4out of 5
benefits
2/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Parallel Systems as an employer.

What you need

  • 8+ years of experience in customer success, implementation, account management, deployment, post-sale operations, or a related customer-facing function
  • Experience managing large enterprise customers with complex buying committees and high-value commercial relationships
  • Track record working with $5M to $10M+ enterprise deals, strategic accounts, or major implementation programs
  • Strong executive presence with the ability to engage credibly with C-suite leaders, VP-level operators, technical stakeholders, and field teams
  • Experience leading complex implementations that require cross-functional coordination, customer change management, and operational execution
  • Ability to manage both strategic customer relationships and tactical deployment details

Nice to have

  • Experience in transportation, logistics, rail, supply chain, industrial automation, autonomy, robotics, hard tech, or enterprise infrastructure
  • Experience with products that require both hardware deployment and software implementation
  • Experience working directly with operations teams, field teams, or customers in safety-critical or operationally complex environments
  • Experience building a Customer Success, implementation, or post-sale account function from the ground up
  • Experience supporting expansion programs where customers grow from an initial deployment into broader commercial adoption

What you get

  • The expected salary for this role is between $180,000-$200,000 plus incentive pay, with an on-target expectation of $250,000-$300,000.
  • Commitment to fair and transparent compensation in accordance with applicable laws.
  • Equal opportunity employer committed to diversity in the workplace.
  • Commitment to the full inclusion of all qualified individuals, with reasonable accommodations for persons with disabilities.

Worth weighing

  • Role requires up to 50% travel which may impact work-life balance.
  • The position involves managing complex hardware and software deployments which may require a steep learning curve for some candidates.

Summarised from Parallel Systems's posting. Read the full original.

Listed by Parallel Systems on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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