Senior Director, Escalated Provider Issue Resolution
Oscar Health · Atlanta, Georgia, United States
Posted about 3 months ago · $196,732 - $258,211 · Previously reposted
or apply directly on Oscar Health's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days Oscar Health's roles stay open a median of 77 days
- Reposted
- Yes taken down and listed again at least once
- Salary listed
- Yes 90% of Oscar Health's roles list one
- Ghost-job risk at Oscar Health
- high 282 stale, 9 reposted of 303 open
- Hiring momentum
- 439 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Oscar Health's own greenhouse board since 2026-08-03. Full hiring picture for Oscar Health.
About this role
The Senior Director, Escalated Provider Issue Resolution will lead a team focused on resolving complex provider issues within Oscar's healthcare operations. This role involves building and scaling the operating model for issue resolution, collaborating with multiple departments to improve processes, and overseeing high-impact escalations. The position requires strong leadership and analytical skills to enhance provider service governance and operational efficiency.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Oscar Health as an employer.
What you need
- 12+ years of experience in healthcare operations, provider operations, payer operations, claims operations, network operations, provider relations, or a related field
- 7+ years of senior leadership experience, including experience leading managers or multi-team operational functions
- Experience leading complex issue resolution, escalation management, operational transformation, or service model design in a healthcare environment
- Strong understanding of payer operations, including claims, provider data, network operations, reimbursement, utilization management, payment integrity, and provider service workflows
- Proven ability to build operating models, governance routines, performance metrics, and accountability mechanisms across multiple teams
- Experience leading change management and adoption for new operating models across cross-functional teams
Nice to have
- Experience standing up or transforming provider service, escalation, claims resolution, issue management, or operational governance functions
- Experience supporting strategic provider relationships, large health systems, or high-profile provider escalations
- Experience with Jira, Salesforce, ServiceNow, Zendesk, or similar workflow management tools
- Experience building dashboards, SLA reporting, operational performance reporting, or issue-resolution analytics
- Advanced Excel, SQL, or data analysis experience
What you get
- Base pay range of $196,732 - $258,211 per year
- Participation in Oscar's unlimited vacation program
- Company equity grants
- Annual performance bonuses
- Medical, dental, and vision benefits
- 11 paid holidays
Worth weighing
- Remote position with potential future hybrid work model
- High level of responsibility with a focus on complex issue resolution
- No specific mention of the technology stack used
- Role may involve navigating ambiguity and building new processes
Summarised from Oscar Health's posting. Read the full original.
Listed by Oscar Health on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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