or apply directly on OneImaging's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 52 days OneImaging's roles stay open a median of 43 days
- Reposted
- No
- Salary listed
- No 94% of OneImaging's roles list one
- Ghost-job risk at OneImaging
- high 8 stale, 0 reposted of 17 open
- Hiring momentum
- 21 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from OneImaging's own greenhouse board since 2026-08-03. Full hiring picture for OneImaging.
About this role
As a Support Operations Specialist II at OneImaging, you will be responsible for handling escalated technical issues that go beyond first-touch resolution, including diagnosing complex hardware, software, and network problems. You will also administer identity and access systems, mentor Tier 1 support staff, and contribute to improving support processes while collaborating with third-party vendors and internal stakeholders.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of OneImaging as an employer.
What you need
- 3+ years of experience in IT support, with demonstrated Tier 2 / escalation-level troubleshooting
- Strong Windows and macOS desktop troubleshooting skills, plus solid networking fundamentals (DNS, DHCP, VPN, connectivity)
- Hands-on experience administering Google Workspace or Microsoft 365, including identity, access, and group management
- Experience with endpoint/mobile device management (MDM) and endpoint security
- Proficiency with a ticketing system (Linear, Jira, ServiceNow, or similar) and strong documentation habits
- Excellent problem-solving skills and the ability to work escalations independently through to root cause
Nice to have
- CompTIA Network+ / Security+, ITIL Foundations, or Google Workspace Administrator certification
- Scripting or automation experience (PowerShell, Python, or Google Apps Script) to eliminate repetitive support tasks
- Experience supporting a healthcare or other regulated environment, including HIPAA and PHI handling
- Experience with Slack administration and helpdesk automation tooling (e.g., Linear Asks intake, ClearFeed)
- Prior experience mentoring Tier 1 staff or helping formalize a growing helpdesk function
Worth weighing
- Role involves covering Tier I support as needed, indicating a potentially high workload
- Small team size (3 members) may lead to a broader range of responsibilities
- No specific salary or benefits mentioned in the posting
Summarised from OneImaging's posting. Read the full original.
Listed by OneImaging on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.