Zambia Client Experience Senior Coordinator (Fixed-term)
Oneacrefundzambia · Kabwe, Zambia
Posted 13 days ago
or apply directly on Oneacrefundzambia's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Oneacrefundzambia's roles stay open a median of 14 days
- Reposted
- No
- Salary listed
- No 0% of Oneacrefundzambia's roles list one
- Ghost-job risk at Oneacrefundzambia
- low 0 stale, 0 reposted of 1 open
- Hiring momentum
- 1 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-06
Measured from postings appearing on and disappearing from Oneacrefundzambia's own greenhouse board since 2026-08-03. Full hiring picture for Oneacrefundzambia.
About this role
The Zambia Client Experience Senior Coordinator will lead the daily operations of inbound and outbound contact center teams, focusing on enhancing customer experience and ensuring compliance with client protection standards. Responsibilities include managing workflows, developing SOPs, overseeing team training and performance, and analyzing customer feedback to drive service improvements. This role is crucial for maintaining high-quality service for farmers and involves direct supervision of contact center agents.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Oneacrefundzambia as an employer.
What you need
- Proven experience managing or supervising inbound and outbound contact center teams
- Hands-on training experience designing and conducting team training programs
- Solid background in workforce planning, scheduling, hiring, and implementing SOPs
- Track record of driving customer experience strategies, managing external comms/SMS platforms, and innovating processes
- Strong knowledge of client protection policies, fraud prevention, and data protection standards
- Proficiency in Google Workspace (Google Sheets, Docs, Slides), Excel, call centre software (Zendesk, PBX, IVR), and SMS platforms
What you get
- Health insurance
- Paid time off
Worth weighing
- Role is fixed-term for 1 year
- Only open to citizens or permanent residents of Zambia
- No salary information provided
Summarised from Oneacrefundzambia's posting. Read the full original.
Listed by Oneacrefundzambia on their greenhouse job board, last confirmed open on 2026-10-06. PitchMeAI is not the employer.