Technical Support Specialist - Level 2 - Night Shift
Onapsis · Bucharest, Bucharest, Romania
Posted about a month ago
or apply directly on Onapsis's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 30 days Onapsis's roles stay open a median of 26 days
- Reposted
- No
- Salary listed
- No 0% of Onapsis's roles list one
- Ghost-job risk at Onapsis
- low 1 stale, 0 reposted of 8 open
- Hiring momentum
- 17 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Onapsis's own greenhouse board since 2026-08-03. Full hiring picture for Onapsis.
About this role
As a Technical Support Specialist Level 2 at Onapsis, you will be the primary technical contact for complex customer issues, performing in-depth troubleshooting and log analysis across various Onapsis modules and customer environments. Your role involves collaborating with engineering and product teams to resolve advanced product issues, maintaining ownership of escalated cases, and contributing to the internal knowledge base. This position requires working night shifts from 18:00 to 02:30 AM.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Onapsis as an employer.
What you need
- 2–4 years of experience in technical support, system administration, or application troubleshooting in enterprise environments
- Strong understanding of operating systems (Linux/Windows), networking fundamentals, and application security concepts
- Experience working with SAP Basis, databases, or system integrations (e.g., HANA, Oracle, MSSQL)
- Proficiency with log analysis, scripting, and diagnostic tools (e.g., Python, Bash, Wireshark, Postman)
- Familiarity with ticketing and escalation systems (Salesforce, Jira, or equivalent)
- Excellent analytical, communication, and customer-facing skills
Nice to have
- Experience with cloud environments (AWS, Azure, GCP)
- Exposure to cybersecurity tools, vulnerability management, or compliance frameworks
- Working knowledge of SAP NetWeaver, S/4HANA, or Onapsis platform components
- Understanding of ITIL or ITSM frameworks
- Prior experience mentoring or training junior technical staff
What you get
- A launchpad to build your career in enterprise application security
- Hands-on mentorship from experienced support engineers
- Opportunities for professional development and certification
- A collaborative, high-achievement culture
- Competitive compensation and benefits
Worth weighing
- Night shift hours from 18:00 to 02:30 AM may not suit all candidates
- Role requires collaboration with multiple teams which may involve complex communication
- The job involves handling escalated cases, which may lead to high-pressure situations
Summarised from Onapsis's posting. Read the full original.
Listed by Onapsis on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Onapsis
- Senior Software Engineer - JavaBucharest, Bucharest, Romania
- DevOps Engineer (security)Bucharest, Bucharest, Romania
- Research Engineer I - Python & SecurityBucharest, Bucharest, Romania
- Marketing Associate (Contractor)Boston, Massachusetts, United States
- Marketing Associate (Contractor)United Kingdom