or apply directly on Ocrolus Inc.'s site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 27 days Ocrolus Inc.'s roles stay open a median of 33 days
- Reposted
- No
- Salary listed
- No 7% of Ocrolus Inc.'s roles list one
- Ghost-job risk at Ocrolus Inc.
- high 5 stale, 0 reposted of 14 open
- Hiring momentum
- 22 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Ocrolus Inc.'s own greenhouse board since 2026-08-03. Full hiring picture for Ocrolus Inc..
About this role
As a Mortgage Support Analyst at Ocrolus, you will be the first point of contact for customers, addressing their inquiries through email, chat, or phone. Your role involves troubleshooting issues, collaborating with internal teams, and utilizing SQL to verify data, all while maintaining documentation and supporting service-level agreements.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Ocrolus Inc. as an employer.
What you need
- 1-3 years of experience
- Excellent written and verbal communication skills
- Strong analytical and logical reasoning capabilities
- Proficient in MS Office (especially Excel and Word)
- Ability to handle multiple tasks and prioritize issues
- Collaborative mindset with a willingness to learn and adapt
Nice to have
- Familiarity with ticketing systems and customer support metrics
- Understanding of data integrity and confidentiality best practices
Worth weighing
- Fixed shift hours from 9:00 AM to 6:00 PM ET may not suit all candidates
- Role requires a strong customer service focus and the ability to handle complaints
- Remote work environment may have different dynamics compared to in-office roles
Summarised from Ocrolus Inc.'s posting. Read the full original.
Listed by Ocrolus Inc. on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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