or apply directly on Novosfiber's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 37 days Novosfiber's roles stay open a median of 65 days
- Reposted
- No
- Salary listed
- No 0% of Novosfiber's roles list one
- Ghost-job risk at Novosfiber
- high 4 stale, 0 reposted of 5 open
- Hiring momentum
- 6 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-08
Measured from postings appearing on and disappearing from Novosfiber's own lever board since 2026-08-04. Full hiring picture for Novosfiber.
About this role
The Tier 1 Customer Support Representative is the initial contact for customers at Novos Fiber, focusing on customer service, account assistance, and basic technical support. Daily tasks include troubleshooting fiber internet and Wi-Fi issues, using internal systems to diagnose problems, making account changes, identifying outages, and escalating complex issues to Tier 2 Support as needed.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Novosfiber as an employer.
What you need
- Customer service experience
- Ability to troubleshoot basic technical issues
- Familiarity with internal systems and network-management tools
Worth weighing
- Role primarily involves basic troubleshooting and customer service, which may limit exposure to advanced technical skills.
- No specific mention of career advancement opportunities or training programs.
Summarised from Novosfiber's posting. Read the full original.
Listed by Novosfiber on their lever job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.