or apply directly on Nexla's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 6 days Nexla's roles stay open a median of 24 days
- Reposted
- No
- Salary listed
- No 40% of Nexla's roles list one
- Ghost-job risk at Nexla
- moderate 1 stale, 0 reposted of 5 open
- Hiring momentum
- 6 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Nexla's own greenhouse board since 2026-08-03. Full hiring picture for Nexla.
About this role
As a Senior / Team Lead Customer Success Manager at Nexla, you will manage a portfolio of 10-15 strategic enterprise accounts while also leading and mentoring a small team of Customer Success Managers. Your role involves overseeing complex implementations, driving retention and expansion, and maintaining executive relationships within your accounts. You will be the primary voice of the customer internally and will leverage AI tools to enhance customer communication and account reporting.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 5/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Nexla as an employer.
What you need
- 12+ years in customer success management, engagement management, technical delivery, professional services, or sales engineering, in B2B SaaS.
- Background in solutions engineering, sales engineering, or technical consulting where you acted as a bridge between business teams and engineering.
- Experience establishing or scaling early-stage Customer Success frameworks (e.g., building playbook templates, health-score scoring systems, or churn-risk matrixes).
- Track record of identifying expansion opportunities (upsells/cross-sells) and collaborating closely with Account Executives/Sales to close them.
- You have led, mentored, or managed team members and driven team-wide KPIs.
- You have built, negotiated, and held relationships with C-suite and senior enterprise stakeholders.
Worth weighing
- The role requires balancing technical execution with high-level value creation, which may be challenging.
- This is a small team, so you will be managing accounts in addition to leading others; it's not a pure people-management role.
- The position requires US West Coast coverage, which may affect work-life balance depending on your location.
- Compensation is based on depth and experience rather than title, which may lead to variability in salary expectations.
Summarised from Nexla's posting. Read the full original.
Listed by Nexla on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Nexla
- Software Engineer (Bay Area)San Mateo, California, United States
- Technical Lead ManagerBengaluru, Karnataka, India
- Software Engineer, API(Python)Bengaluru, Karnataka, India